Delivery, Returns and Refunds

Delivery

Same Day Despatch to All Destinations, including:

  • United Kingdom – All areas
  • Republic of Ireland
  • Europe
  • Worldwide
  • Non UK Destinations: in certain circumstances (for instance larger or heavier orders) we may have to prepare a bespoke delivery quotation for you. We will contact you with the cost of delivery.

Any orders placed before 4pm on a working day will be despatched the same day.  Orders placed at the weekend or on a bank holiday will be despatched the next working day: 24hr or 48hr delivery times are calculated from point of despatch.

Deliveries in the UK are fulfilled by Parcelforce, DPD or Royal Mail tracked services.

Important Update – COVID19 related information regarding failed deliveries

Due to dramatically increased demand and constraints on capacity as a result of COVID-19, our couriers have brought in new policies which mean they will no longer make a second delivery attempt as standard practice if they have been unable to deliver to you initially. Failed delivery attempts almost always happen because nobody is at the premises to receive the goods, and/or no acceptable alternative delivery arrangements have been specified. In these cases, our couriers have informed us that goods may be automatically returned to us as the originator of the consignment at an additional cost.

In this situation, if you would like us to re-attempt delivery of the goods, you would need to pay an additional fee equal to the return cost charged to us by the courier (typically, but not necessarily, the original delivery fee plus £10 per parcel) PLUS a second outwards delivery fee. If you choose not to have the goods redelivered, we can refund you the cost of your order less the return costs charged to us by our couriers.

In order to avoid this:

  • Please ensure that someone is available at the delivery address specified to receive the goods on the expected day of delivery
  • If this is not possible, we recommend leaving a note with alternative delivery details (eg leave with neighbour or similar)
  • Provide a mobile phone number when filling out your details – if your order is being delivered by DPD, you will receive a text to let you know when your order will be delivered

NEXT DAY DELIVERY BY COURIER FOR £9.00* OR POST from £3.85

Order by 4pm for next working day delivery.

*For ‘standard’ size packages you will see a full range of delivery options / prices at the online checkout. Greater charges will be incurred for larger / heavier packages which must be sent on a 48 hour service. Our delivery costs are always very competitive!

When you place an order using the Courier Service you will have a unique Parcelforce or DPD tracking number which will be emailed to you once your order has been despatched. You will be able to track your order with Parcel Force or DPD.

If you have any issues with tracking your parcel you can email us info@sparklinglights.co.uk and we will let you know how your delivery is progressing.

Our standard options available to you are as follows, please bear in mind that the cost will increase if you select a timed delivery option:

Standard 48 Hour Service (up to two working days)
24 Hour Service (next working day)
Next Working Day Pre Noon
Next Working Day Pre 10:00am

While the next day or 48hr service is offered in good faith they are not guaranteed, we DO NOT accept failure by the courier to deliver on a particular day / time as a valid reason to completely cancel an order/have an order refunded in full. However, refunds can be claimed for delivery surcharges in the event that a timed delivery (e.g. pre-noon) is missed. See terms & conditions for full details.  If an order is refused by the recipient upon delivery, a refund will be given minus the outward delivery charge and the cost of having the order returned to us.

Orders under 800g  in weight
When placing an order that weighs under 800g you will automatically be offered postal delivery options at the checkout. Please note – for 1st and 2nd class post deliveries, the delivery date on the confirmation is an ESTIMATE only; we cannot track Royal Mail deliveries. Please bear in mind that 1st class post can take over a week to arrive in the lead up to Christmas. If you’d like a tracked delivery, we would recommend choosing the courier option offered at the checkout.

If you are not in… (Please also see the COVID19 update at the top of this page)
If you are not available when the delivery attempted, leaving the parcel in a safe place or with a neighbour is done at driver discretion, we cannot guarantee this will happen. If it isn’t possible to leave your parcel at your address, it may be taken back to the depot or your local post office and you should receive card through your letterbox with further information. However, again – as this is the remit of the courier company – we are not able to guarantee this.
Provided that we take reasonable care when we despatch the goods to you, we will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Orders can be delivered world-wide, all prices on the site are UK prices, exclusive of international postage and packaging. All orders will be accepted in GBP only. If the actual delivery cost is considerably higher than the quoted estimate on the site, then we will contact you with an amended delivery fee.

Returns

An order can be cancelled and full refund granted if we are notified of your intention to cancel within 14 calendar days of the date you take possession of the goods.

Returns Procedure:

1. You must inform us in writing by emailing info@sparklinglights.co.uk that you wish to return the goods and cancel your order.

Model Cancellation Form:

TO: Sparkling Lights (The Corporate Christmas Tree Company Ltd), Unit 4, Ruthvenfield Avenue, Inveralmond Industrial Estate, Perth, PH1 3WB
TEL: 03332 406130  EMAIL: info@sparklinglights.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Order No.:

Received on:

Name:

Address:

Signature (only if this form is notified on paper):

Date:

2. Please supply your order reference number which will start with SP and also a reason for the return.

3. We will then issue you with an approved returns number starting with SP, this number must be included with your return.

4. At your expense, send the goods back to:

Sparkling Lights – Returns

4 Ruthvenfield Avenue
Inveralmond Industrial Estate
Perth
PH1 3WB

5. When returning your goods please insure that they are wrapped and protected sufficiently to avoid being damaged and that the goods are returned with their original packaging and are in a re-saleable condition. Please do not tape or write on the goods themselves.

6. Good must be received by Sparkling Lights within 14 days of applying for a refund.

If you do not follow the above instructions, there may be a delay in the processing of your refund.

During the time the goods are in your possession you agree to take reasonable care of the goods. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods or if you remove the goods from their packaging and fail to properly repack them.

If you fail to take reasonable care of the goods i.e. the goods are damaged whilst in your care (including damage to packaging or damage caused in assembling or disassembling the goods), or if you fail to return all parts of the goods, we may take action against you for breach of the statutory duty which requires you to take reasonable care of the goods in your possession.

This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau in England and Wales and Citizens Advice Scotland in Scotland.

This Returns Policy is in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Refunds Policy

When cancelling an order that has been dispatched you are entitled to a full refund including the delivery charge. However, if you select any option other than the standard delivery option, i.e. a timed delivery, a Saturday delivery or if the standard delivery for the item is post and you choose the courier option, you are entitled to be refunded for the standard delivery cost only and not any additional surcharges selected. Please note – artificial Christmas Trees over 6ft in height are considered a specialist order, the maximum refund for delivery will be £8.50.

Business to Business Orders

Delivery charges will not be refunded.

Faulty Goods Policy

All products purchased from Sparkling Lights are guaranteed according to consumer law. If there is a fault with any of our goods please contact us and we will deal with the matter in accordance with your legal rights.

Cancellation Of An Order

You are entitled to cancel your order and thereby your contract with Sparkling Lights Ltd up to 14 calendar days from the date you receive the goods. If you wish to cancel the order you must inform us in writing, either by post or email. If the item has been dispatched or has been delivered (for clarity, an item is deemed delivered upon leaving the delivery vehicle), it is your responsibility to return the goods to Sparkling Lights Ltd at your own cost. Please see the returns section above.

For any orders that have been specially ordered in for you from a third party i.e. the product is not held in our stock, we cannot accept returns. We recommend you ask for samples and make your decision from those prior to placing your order.

Company information

Company’s registration name: Sparkling Lights part of (The Corporate Christmas Tree Company Ltd)
Company’s place of registration: Scotland
Company’s registered office address: 51 Bernard Street, Edinburgh EH6 6SL
Company’s Correspondence address: Unit 4, Ruthvenfield Avenue, Inveralmond Industrial Estate, Perth, PH1 3WB
Company’s registered number: SC183535
Contact telephone number: 0333 240 6130
Contact email address: info@sparklinglights.co.uk